Dcast Privacy Policy

Effective Date: January 15, 2025
Last Updated: April 3, 2026

At Dcast, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our services, including our live streaming platform, video on demand services, content hosting, and personal site customization (collectively referred to as "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you create an account, use our Services, or contact us, we may collect personal information such as:

Name and contact information (email address, postal address, phone number)
Account credentials (username, password)
Payment information (processed securely through Stripe Connect)
Profile information (avatar, bio, display name)
Custom domain and subdomain information
Any other information you choose to provide

1.2 Usage Information

We may automatically collect information about your interactions with our Services, including:

IP addresses and device information
Browser type and version
Access times and pages viewed
Streaming and viewing history
Content upload and download activity
Search queries and preferences

This information is used for analytics, to improve our Services, and to ensure their secure and efficient operation.

1.3 Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, customize content, and analyze usage patterns. You can manage your cookie preferences through your browser settings.

1.4 Content Information

We collect information about the content you upload, stream, or share, including:

Video metadata (title, description, tags, duration)
Upload timestamps and file information
Viewing statistics and engagement metrics
Comments and interactions

1.5 Signing in with Facebook or Instagram (Meta)

DCAST (operated by PROFIGROUP LLC) lets you create an account and sign in using Facebook Login or Instagram Login. When you choose this, we receive only the information needed to authenticate you and set up your account:

Facebook: your name, profile picture, and email address (shared with your consent via the email and public_profile permissions).
Instagram: your Instagram username, profile information, and Instagram user ID (via the instagram_business_basic permission). Instagram does not share your email address with us, so we ask you to add a real email address inside your DCAST account.

We use this data solely to create and identify your account and to log you in (lawful basis: performance of our contract with you). We do not post to your social accounts or access any data beyond what is listed above. You can disconnect at any time by removing DCAST from your Facebook or Instagram app settings, which automatically sends us a deletion signal, or by requesting deletion at https://dcast.tv/legal/data-deletion.

2. How We Use Your Information

2.1 Providing and Improving Services

We use the information collected to:

Deliver, maintain, and improve our Services
Process transactions and manage your account
Provide customer support and respond to inquiries
Customize your experience and content recommendations
Ensure a seamless user experience and enhance features

2.2 Communication

We may use your email address to send:

Important updates and service notifications
Account-related information
Security alerts
Promotional offers related to our Services (you can opt-out at any time)

2.3 Payments and Transactions

When processing payments, we utilize third-party payment providers (Stripe, PayPal, plata by mono (Monobank / АТ «Універсал Банк»), and, for cryptocurrency, NOWPayments). Your payment information is securely transmitted to these providers to complete transactions. We do not store your full payment card details, and for crypto payments we do not receive or store your wallet private keys. Crypto payments are additionally governed by our Crypto Payments & AML Policy.

2.4 Legal and Safety

We may use your information to:

Comply with applicable laws and regulations
Enforce our terms and policies
Protect the safety and rights of our users and Dcast
Respond to legal requests and prevent fraud

2.5 Analytics and Research

We may use aggregated and anonymized data for:

Analyzing usage patterns and trends
Improving our Services and developing new features
Conducting research and analytics

3. How We Share Your Information

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our Services, such as:

Payment processors (Stripe, PayPal, plata by mono / Monobank, and NOWPayments for crypto)
Cloud hosting and storage providers
Analytics and monitoring services
Customer support platforms
Content delivery networks (CDN)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Public Content

Content you choose to make public (such as public videos, profile information, or comments) may be visible to other users and the general public.

3.3 Legal Compliance

We may disclose your information in response to:

Lawful requests by public authorities
Court orders or legal processes
National security or law enforcement requirements
Protection of our rights, property, or safety

3.4 Business Transfers

If Dcast undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the Privacy Policy.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.

5. Your Privacy Choices

5.1 Account Information

You can review and update your account information by logging into your Dcast account and accessing your account settings.

5.2 Marketing Communications

You can opt-out of receiving promotional emails from us by:

Following the instructions provided in the email
Adjusting your notification preferences in account settings
Contacting us at [email protected]

5.3 Cookies

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

5.4 Data Access and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Children's Privacy

Our Services are not directed to children under 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will promptly delete the information.

7. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and updates
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to these countries.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our website, and the "Last Updated" date will indicate the latest revision. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: [email protected]
Website: https://dcast.pro

Governing Language

This Privacy Policy is drafted in English, which is the governing and legally binding language. Any translation into another language is provided for convenience only; in the event of any conflict or discrepancy, the English version prevails.