Account and preferences
Enable two-factor authentication
Add a second layer of protection so only you can sign in, even if someone knows your password.
Before you start
- You have an authenticator app on your phone (Google Authenticator or Authy work well β both are free).
Steps
- 1Open Settings β Security.
- 2The card is called Two-step verification β DCAST does not use the words "two-factor" on screen. Click Turn on.
- 3A QR code appears on screen.
- 4Open your authenticator app and tap the + or Add Account button.
- 5Scan the QR code with your phone camera.
- 6The app generates a 6-digit code that changes every 30 seconds.
- 7Type the current 6-digit code into the Code from the app field and click Turn on two-step verification.
- 8Save the Backup codes that appear β store them somewhere other than the phone itself.
- 92FA is now active.
Expected result
Every sign-in now requires both your password and the 6-digit code from your phone.
Common problems
The QR code scan does not work.
Use the manual entry option β most authenticator apps let you type the code shown below the QR image.
The verification code is rejected.
Make sure the time on your phone is accurate. Authenticator apps rely on the clock being correct.
I lost my phone and cannot sign in.
Use one of your saved backup codes to sign in, then disable and re-enable 2FA with your new device.