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Video on demand

What happens while your video processes

Learn what DCAST does after the upload, why it takes time, and when your video is ready to share.

While a video is processing, its card shows how far the encoding has got.

Before you start

  • You have uploaded a video file.
  • The video appears in your Videos library with a Processing or Pending status.

Steps

  1. 1
    Open Videos from the dashboard.
  2. 2
    Find your uploaded video — it shows a status such as Processing or Ready.
  3. 3
    Processing means DCAST is creating versions for different screen sizes and connection speeds.
  4. 4
    You do not need to do anything — this happens automatically.
  5. 5
    For a typical one-hour video, processing can take 10–30 minutes.
  6. 6
    Refresh the page every few minutes to check the status.
  7. 7
    When the status changes to Ready, click the video to open it.
  8. 8
    Play the preview to confirm that audio and picture both work.

Expected result

The video status shows Ready and the player loads a smooth preview.

Common problems

Processing seems stuck.

Very large or high-resolution files take longer. Wait an extra 20 minutes and refresh.

Processing failed.

Re-export the video from your editing software and upload again. MP4 files with H.264 video work best.

The preview plays but there is no sound.

Check the original file — it may not have an audio track, or the audio may be on a muted track.

What happens while your video processes | DCAST Docs