Help and tickets
Contact your account manager
On the VIP plan, write to your named account manager from the Support page.
Before you start
- You are signed in and your account is on the VIP plan. The button exists on VIP only.
- An e-mail program or webmail is set up on your device: the button opens a new letter.
Steps
- 1Open your account menu in the top right corner and choose Support & Tickets.
- 2Find the button above the ticket list. It reads Contact Harrison, your account manager; the name in it is your manager's name.
- 3Click the button. Your e-mail program opens a new letter addressed to [email protected].
- 4Write what you need. Say which stream, video or payment it is about and add the link.
- 5Send the letter from the e-mail address of your DCAST account, so the manager knows which account you mean.
- 6Wait for the answer in your mailbox. The manager answers by e-mail from the same address.
Expected result
Your letter reaches the manager's mailbox and the answer comes to your e-mail.
Common problems
I do not see the Contact button.
The button is part of the VIP plan. On other plans use New Ticket on the same page. On VIP, reload the page; if the button is still missing, open a ticket.
Clicking the button opens nothing.
The button opens your default e-mail program. If none is set up, write to [email protected] from any mail account, using the address of your DCAST account.
There is no answer yet.
Look in your spam folder for a letter from [email protected] before you write again.